Faq

  • Contacting Customer Care
    Fill out our Contact Us form and someone will get back to you within 48 hours. Here are some answers to our most common questions.
  • How do I hide my profile?

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Account from the drop-down menu.
    3. Under Account Status, click View Account Status.
    4. Click More Account Status Changes.
    5. Click Hide My Profile.

    When your profile is hidden, you won’t be visible to anyone else or have access to features on the site. Ready to start using the site again? Just log into your account, and you’ll be prompted to unhide your profile. If you’re a paid member, automatic renewal will continue while your profile is hidden unless you turn it off.

  • Refund Policy
    To read our refund policy, read Section 4b of the Terms of Use. This is the same policy you agreed to when you purchased your upgrade subscription.
  • How do I block a member from contacting me?

    1. Click your Username (Settings) in the upper right-hand corner of the screen.
    2. Click My Account from the drop-down menu.
    3. Next to Preferences, click Edit.
    4. Under Blocked Users, click to check the box next to the username of the member you wish to unblock.
    5. Click Unblock Checked.

  • Updating/Changing a Username
    If you would like to change your username, Your username may only be changed once, so please keep this in mind when selecting a new one.
  • Matches do not meet my criteria
    We always do our best to provide you with matches that meet your expectations. There may not always be matches that are an exact fit. When that happens, we’ll still show you people that are as close as possible – they just might not meet every one of your preferences.

    Of course you should be selective when choosing a match, but a broader set of criteria might result in more matches. Even small changes to age, height, or location can help you to discover unexpected matches that just might result in you meeting that special someone!

  • I forgot my username or password

    1. Click the ‘ Forgot Username/Password? ‘ link.
    2. Type in the email address that is associated with your account.
    3. You will receive an email within minutes containing a link to reset your password.
    4. Follow the instructions in the email.
    5. You will be prompted to change your password after your initial login. Please create a password that is unique and secure.

    If you don’t receive an email from us with your username and NEW password, please use the following to help troubleshoot the issue:

    1. Add our email address contact@our website to your address book. Or locate one of our emails and add our email address to the safe list and try again.
    2. Check all bulk, junk, and spam folders for the email.
    3. Contact your email provider to troubleshoot the issue.

  • How to delete emails

    1. Click your Inbox tab.
    2. Check the box next to the emails that you want to delete.
    3. Click Delete at the top of your Inbox.

    If you need help locating a specific message, use the Sort By drop down menu to filter your messages
    There is a trashcan that contains deleted messages. From the trash, you can delete messages forever, or undelete messages.

  • How do I update my greeting?
    Want to update your greeting? Tell potential matches what you’re looking for and what makes you unique to help you stand out! Just follow these steps:

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Profile from the drop-down menu.
    3. Hover over the fields in your greeting you want to update, and then click Edit.
    4. Make your changes, and then click Save.

    Please make sure your updates are within our guidelines:

    • No contact information (email, phone number, etc.)
    • No inappropriate content (sexually suggestive, racial comments, etc.)
    • No advertisements (business names, website links, etc.)
    • No references to membership status

  • Searching for Matches
    At our website, searching is simple! Just click the Search tab from the home page, to view your potential matches.
    Not quite what you’re looking for? You can quickly search again by clicking the drop-down of the matches you wish to view, such as distance, activity, or new members.
  • Making a Photo a Primary
    Any photo in your album with a Make Primary link has already been approved to be used as your Primary Photo. Just click that link to make it your profile picture.
    Don’t see the Make Primary Link? All photos are reviewed before they are approved as a main, or album photo. If a photo meets the Primary Photo Requirements but is approved as Album Only, delete, and then re-upload the photo. This will ensure that it’s re-reviewed, and if eligible you should see the Make Primary link within a couple of hours.
  • How do I add a Photo?

    1. Upload photos from your Computer or Mobile device
    2. Click your Username (Settings) in the upper right-hand corner, and then click My Photos.
    3. Click Browse.
    4. Select a photo from your computer, and then click Upload.
    5. Upload photos from Facebook
    6. Click your Username (Settings) in the upper right-hand corner, and then click My Photos.
    7. Click the Import from Facebook button, and then log in to your Facebook account.
    8. Grant the necessary permissions that allow us to access your photos.
    9. Select the album and click the photo(s) you wish to import.
    10. To remove a photo, click it again and the border will disappear.
    11. To add photos from a different album, click Back to albums.
    12. Once you have finished making your selections, click Import Photos.

    Email your photos to us
    Email your photos to us at pictures@our website. Make sure to include your username and name of the website so we can verify your account.

  • My matches are the same gender as I am
    If you’re mistakenly recieving matches of the same gender, follow these steps to make sure your account settings are correct.

    1. Click you Username (Settings) in the upper-right corner of the screen.
    2. Click My Profile from the drop-down menu.
    3. The gender you are seeking is listed under your username. Click the gender seek button to edit this information.
    4. Click Save.

  • How do I report a concern?
    It’s easy to report suspicious activity or inappropriate behavior. Just click the Report a Concern icon, which can be found on every member profile.
    Reported concerns are always completely anonymous. Once you click the link, your concern will bypass our normal customer care process and go straight to the appropriate team for review. Because of privacy policies, we can’t disclose any actions that may result, but know that your safety is extremely important to us.
    We encourage you to report another member if they:

    • Request money
    • Try to sell you something
    • Offer you a job, or a “unique opportunity”, especially in another country
    • Tell you they are in a different country than what is listed on their profile
    • Have a photo that doesn’t add up (i.e. doesn’t match their information)
    • Send you harassing or offensive emails
    • Are knowingly married (not separated) or a minor
    • Have an inappropriate profile or photos, or send them to you via email or text message
    • Behave improperly during or after meeting in person

  • Using Live Chat

    1. To use Live Chat
    2. Click on the Live Chat icon located next to the member details.

    The Chat window will open, allowing you to type and send your message for a live conversation with anyone that is currently online.
    Note: If you don’t see the Chat window, make sure your browser did not block the pop up.
    To start a new Chat with a specific member

    1. Navigate to the profile of the member you want to chat with.
    2. To the right of their profile details, click the Chat icon. If you don’t see the icon, the member isn’t currently online.
    3. Type your message in the chat window, and then click Send.

  • I have a billing question

    1. Click on your Username (Settings) in the upper right-hand corner.
    2. Click My Account from the drop down menu.
    3. Locate Account Status and then click the View Account Status link.
    4. On the next screen, click the More Account Status Changes link.
    5. The current status of the account appears, along with the Transaction (Payment) History

  • How do I update my profile?

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Profile from the drop-down.
    3. Hover over any fields you want to update, and then click Edit.
    4. Make your changes, and then click Save.

  • How do I update my billing or payment information?
    Update your zip code:

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Account from the drop-down menu.
    3. Under Location Info, click Edit.
    4. Select your country from the drop-down menu, and then click Save.
    5. Type your Zip Code, and then click Save.

    Update your Credit or Debit Card:

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Account from the drop-down menu.
    3. Under Account Status, click View Account Status.
    4. Next to What is My Payment Type? Click (change) to update your payment information.

  • Photo Guidelines: Tips and Rejection Reasons
    Having great photos is an important part of helping you get noticed. Our research even shows that profiles with photos get 10 times more messages!

    Part of maintaining a safe online dating environment means that all photos must meet our guidelines, and all photos are reviewed before they are posted – a process that may take a few hours. While we encourage you to post lots of pictures to help in your search for that special someone, we reserve the right to crop or even reject them.

    Once approved, your photos will be visible to others on the site. If we can’t approve an image, we’ll notify you at your registered email address.

    A few basic rules:

    Your Primary Photo: Has to be of you, and we insist that you be fully clothed. If more than one person is in the photo, you’ll need to indicate which one you are. If a photo is of a pet, location, activity, etc. and isn’t suited to be your main photo – we’ll add it to your album.
    Size: Your picture must be smaller than 5 MB, and at least 132 x 165 pixels.
    Format: We accept the following digital file types:JPG, PNG, TIF, BMP, and GIF.

    Reasons we reject photos:

    While this list covers most rejection reasons, we reserve the right to reject any potentially offensive photo.

    • Inappropriate content: This includes but is not limited to nudity, or see through clothing, sexually oriented, obscene, unsuitable hand gestures, racially, religiously, or ethnically offensive, etc.
    • Copyrighted images: We strive to protect the intellectual and creative talent of artists and will not post copyrighted material. If you’re submitting photos of artwork (drawings, caricatures, or other illustrations), or professional quality photos taken by you, please add a Caption stating the photo is your original artwork.
    • Identifying information: This includes but is not limited to, license plates, email or web addresses, business names, advertisements, website links, visible street address numbers, etc.
      Illegal acts: This includes but is not limited to obscene, threatening, violent, etc.
    • Military elements: anything that could jeapardize your anonymity (nametag, unit identification, etc.).
    • No references to membership status is allowed in photo captions.

  • Flirts - Explained
    Someone caught your eye? Let them know by clicking Send Flirt from their profile to send a fun, system generated email. When someone sends you a flirt, we’ll send you a message to let you know.
    Flirts you sent
    View your sent flirts by clicking My Flirts under Who I like in the left menu.
    Flirts you received
    See who flirted with you by clicking Who flirted With Me? under your Inbox in the left menu.
    Note: Anyone can send Flirts but you must be an upgraded member to read Flirts that are sent to you
  • Has my message or email been read?
    Message Read Confirmation is a premium feature that shows you when an email you sent has been read. You must have an upgraded account to add premium features
    Want to see if your message has been read?
    From the left menu, under Inbox, click Sent to view your sent messages. If your message has been read, the envelope icon next to the message will have a green checkmark. If you don’t see the checkmark, the message hasn’t been read yet.
  • How do I view my own profile?
    Curious how your profile looks to other members? Follow these steps to find out:

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Profile from the drop-down menu.
    3. To the bottom right of your photo, click How will others see my profile?

  • Live Chat - Requirements
    Live Chat is available to all active, upgraded members. For the feature to function correctly, check the following:

    • Install the most up to date versions of: your browser, Flash, and Java.
    • Make sure you disable your pop-up blocker..
    • Enable cookies.

  • How do I change my location?
    If you’ve recently moved, follow these steps to update your account:

    1. Click your Username (Settings) in the upper-right corner of the screen.
    2. Click My Profile from the drop-down menu.
    3. Hover over your current location, and then click Edit.
    4. Select your country from the drop-down menu, and then click the Save button.
    5. Enter your zip code, and then click the Save button.

  • What are the premium features available to me?
    Stand out from the crowd and be noticed using these premium features.
    Highlighted Profile
    Highlighted Profile highlights your profile in bright yellow. This includes anytime your profile appears in Search Results, Who Viewed Me? and Who Fave’d Me?
    Highlighted Messages
    Highlighted Messages highlights all the messages you send in bright yellow, even Flirt messages.
    Message Read Confirmation
    Message Read Confirmation allows you to see when another member has read an email message you have sent.
    To add premium features, you must have an upgraded account.
  • Favorites - Explained
    Don’t want to lose track of those people that really grab your attention? Click Save Favorite from their profile so you can easily find their profile again.
    View your Favorites
    In the left menu, under Who I Like, click My Favorites. From here, you can view, manage, or remove your Favorites. Make sure you proceed with caution before removing someone, you might not be able to find their profile again.
  • Today's Matches
    Every day, the site selects members we think you might connect with. To see if you agree, click Today’s Matches to view the profiles, one by one. Based on what you think of each match, click the appropriate button: Yes, No, or Maybe.
    Yes
    If you click Yes, we’ll tell your match and you will be given the opportunity to send this member a message. If you are not a subscriber and decide not to upgrade, your message will be saved in the Drafts folder of your inbox.
    No
    If you click No, don’t worry, the other member will never know!
    Maybe
    If you click Maybe, the member isn’t notified and we may reintroduce the member to you in the future
    Lists
    We will keep a list of Matches you clicked Yes to and a list of members who clicked Yes to you. The lists can be navigated to by clicking the links under, Today’s Matches, on the left side of the page
  • Where are the photos I sent/uploaded?
    There are several reasons why you may not see a submitted photo on your profile:

    1. The photo may have been rejected because it did not meet our photo guidelines
    2. The photo did not upload correctly
    3. The photo may have been approved for your album only and will not be featured as your main photo on your profile

    If the photo was emailed, the necessary account information may have been omitted and we are unable to locate the account to attach the photo.
    You must include your username and the name of the website with the photos so we can match the photos to your account.

  • Same Sex Matching
    We automatically match you with opposite gender matches. For example, if your gender is female, our system will automatically match you with males, not other females. You can perform a same gender search for other members at any time.
    Please note that the only profiles that will show in your results are those of members who have changed their preferences to allow members of the same sex to view them. If someone has their preferences set to allow only the opposite gender to view them, then you will never see their profiles in your search results.
  • Price of Upgrade
    When you’re ready to start enjoying all of the benefits that our Upgraded membership has to offer, we’re pleased to offer you package options that span six months, three months, or one month. Each option includes all of our standard Upgrade benefits like email and live chat. Although our rate page highlights the monthly average price for each of the options (to help you compare the relative costs of the packages), your subscription package is charged in full at the time of purchase. If you would like to be charged on a monthly basis, simply select our one month package. All new upgrades are charged a one-time, non-refundable processing fee in addition to the membership plan cost and any applicable taxes.
    Premium Features are available for upgraded members. These options will be offered during the upgrade process and are always available for purchase later from your Home Page.
  • How to join, start a subscription or upgrade
    To Upgrade your account, complete the steps below:

    1. Click the Inbox button located in the main menu.
    2. Select the Subscription plan that is right for you.
    3. Choose your payment method from the options provided. We accept the following:
    4. Credit Cards: Visa, MasterCard, Discover and American Express
      Western Union QuickPay
      Mailed Payments
      PayPal (not accepted on all sites)

    5. Follow the steps to complete your Upgrade with your chosen payment method

    Please note: Even though monthly prices are shown to allow you to compare savings, the total cost of the plan you choose will be charged in a one-time payment when you complete the purchase.
    Western Union payments must include the MTCN number. If you do not have this number, please contact Western Union for this information in the event we are unable to locate your payment. Payment processing may take up to 7 days.
    Mailed payments require the receipt page that displays for you to print during the payment process. Please verify the payment receipt page contains your correct username, member ID# and order number. Your upgrade will be active within 72 hours of us receiving your payment.

  • How do I update or delete my photos?

    1. Click your Username (Settings) in the upper right-hand corner.
    2. Click My Photos from the drop-down menu.
    3. Under the photo you want to remove, click Delete photo.
    4. You will see a confirmation window asking if you are sure you want to delete this photo, click Yes.

    To add new photos, follow the steps in the How do I add a photo? FAQ.

  • What is Phishing?
    Phishing is an attempt to trick you into revealing sensitive information such as usernames, passwords, or credit card information.
    Phishing examples:

    • Another member immediately asks you to instant message outside of the site.
    • Official looking emails that ask for your password or billing information.

    The protection of our members is our number one priority, and we will never contac tyou to ask for your password or billing information. The best thing you can do is to never share your login information with anyone. or allow anyone else to access your account.

  • How do I change my password?
    Follow these steps to update your password:

    1. Click your Username (Settings) in the upper-right corner.
    2. Click My Profile from the drop-down menu.
    3. Next to Password, click Edit.
    4. Type your new password twice, and then click Save.

    Valid password requirements:

    • Must be 4 to 16 characters in length
    • Cannot contain special characters, (must be alpha and/or numeric)
    • Cannot contain spaces
    • Cannot include your username
    • Cannot be a previously used password

  • How do I add a photo from my mobile device?
    You can upload your photos directly from iOS, and Android phones, or you can email a photo from your device.
    Email your photo to pictures@our website. Be sure to send the photos from the e-mail address that is listed in your account and include your username.
  • Stop Email Notifications – Unsubscribe Me
    As a registered member, you have the ability to choose which email notifications you receive or to stop them all. To modify these settings, please complete the steps below:

    1. Click on your Username (Settings) located at the top right section of your screen
    2. Click My Account from the drop down menu
    3. Scroll down to the Email Alerts section and then click the Edit button
    4. Click the No radio button for the notifications you would like to stop receiving
    5. Click the Save button to complete the update

  • Submit a Photo by Email
    If you would like to email us a photo to upload to your account, send it to us at pictures@our website, and we will upload it on your behalf. Please email us photos as attachments only. We cannot accept images embeded in an email.
    Please Note it may take a up to 72 hrs from the time we receive your photos to have them posted to your profile
  • Upgrading without a credit or debit card

    There are three ways to purchase an Upgrade if you do not have a Credit/Debit Card you wish to use:

    • PayPal (not accepted on all sites)
    • Western Union QuickPay
    • Mail-in a Personal Check or Money Order

    To pay using one of these options:

    1. Click the Inbox button located in the main menu.
    2. Select the Subscription plan that is right for you. The monthly cost displays; however, full purchase price for each month is due at the time of the upgrade.
    3. Choose PayPal (not available on all sites), Western Union or Mail-in a Personal Check or Money Order
    4. Follow the steps to complete your Upgrade with your chosen payment method

    Both Western Union QuickPay and mail-in payment will require you to take additional actions after entering information on the site. Western Union and mail-in payments may take up to 10 business days to be applied to your account once you have mailed or visited the Western Union office to process the payment. You must include the name of site you are registered on, along with the information displayed on the confirmation page, so we can apply your payment to your account. You will receive an email notifying you once the payment has been applied.

  • Do you offer a free trial or promotions?
    Ready to subscribe and take advantage of our great premium features like sending and recieving emails? That’s great!

    Free trials are occasionally offered to members who are signed up to receive our promotional offers via email. To verify that you are signed up for our promotional offers follow these steps:

    1. Click your Username (Settings) in the upper-right corner of the screen.
    2. Click My Account from the drop-down menu.
    3. Under Email alerts, click Edit.
    4. Next to Promotional Emails, make sure the On option is selected.
    5. Click the Save button.

    Need more Help? Here are answers to other common questions about upgrading:

  • Issues with the Chat Feature
    Having trouble using chat? To ensure the chat feature functions properly, we recommend installing the latest version of your browser. Visit your browser manufacturer’s website to get the most up to date version.

    If you’re still having trouble after updating your browser, make sure you have Java installed, and that your cookies are enabled.

  • My Today's Matches are the same as yesterday
    In order to receive new matches, you must take action on the matches sent to you in the Today’s Matches section.

    Once you have indicated that you are interested or not interested in a match, it will make way for additional matches to be received.

    You may also indicate “maybe” if you’re unsure and we may show you this member in the future to see if you’ve changed your mind.

  • How do I send an email?
    Ready to start a conversation? Our messaging system is a safe way to communicate without giving out your personal email address.

    How to send a message

    To send a message, just click Send Message from the member’s profile.

    Note: you must be an active, upgraded member to send, read, or respond to emails.

    Reply to a message

    You’ll receive a notification whenever you receive a new message. Follow these steps to respond:

    1. Click your Inbox tab.
    2. Click the Needs Reply envelope icon to the right of the message you want to reply to.
    3. Type your message, and then click Send.
  • I want to reactivate my subscription
    We’re happy to have you back! If you sign into your account after you’ve cancelled, you’ll be asked if you would like to reactivate.

    Reactivating will give you access to our free member benefits but doesn’t charge your account. On the reactivation screen, you can choose whether you want your profile visible, or want to remain hidden from view.

    Follow these steps to upgrade to a paid subscription:

    1. Click your Username (Settings) in the upper-right corner.
    2. Click My Account from the drop-down menu.
    3. In the Account Status section, click View Account Status.
    4. Click Upgrade Now to view your package options.

    Need more help? Here are answers to other common questions about reactivating:

  • How do I disable my pop-up blocker?
    Pop-up blockers are commonly either built into your browser, or a part of an add-in toolbar (Yahoo, Google etc.), or both.

    Refer to your browser or toolbar settings to be sure they’re all disabled. For example, if you have Internet Explorer, plus a Google and a Yahoo toolbar, you may need to disable all three.

  • I'm not getting replies to my emails
    If you’re not getting responses to emails you sent, there are a few reasons this may happen:

    Be patient, not all members check their email on a regular basis.
    Not all members are subscribers, only active, upgraded members can reply to messages.
    While we encourage everyone to respond to messages they receive, not everyone will choose to reply to every email.
    We also encourage you to edit your message ideas. These are a great way to generate interest, and help get conversations started.

    1. Click you Username (Settings) in the upper-right corner.
    2. Click My Profile from the drop-down menu.
    3. Under Message Ideas, check up to four topics that you want to communicate about.
    4. Click Save.
  • Is it possible to view my Payment History on the site?
    Your payment history is available for viewing at any time. To view your history, follow the steps below:

    1. Click on your Username (Settings) in the upper-right corner.
    2. Click My Account from the drop down menu.
    3. Locate Account Status and then click the View Account Status link.
    4. On the next screen, click the More Account Status Changes link.
    5. The current status of the account appears along with the Transaction (Payment) History.
  • Password Requirements/Valid Passwords
    Valid password requirements:

    • Must be 4 to 16 characters in length
    • Cannot contain special characters, (must be alpha and/or numeric)
    • Cannot contain spaces
    • Cannot include your username
    • Cannot be a previously used password
    • Cannot be a commonly used word or sequence of numbers, (password or 123456)
  • How do I increase my responses?
    There are a few simple things you can do to make sure you get the most out of your experience on the site:

    1. Make sure your greeting is filled out completely: This is your chance to let everyone know about you and what you’re looking for. Each section can hold up to 1250 characters, so don’t be shy – let yourself shine!
    2. Add photos! You’re invisible without a profile photo, some members will even filter out people without photos when they are searching. don’t forget about your album photo’s too – these are a great way to show off your interestes, hobbies, and personality!
    3. Select your interests: Interests are a quick way to see if you and your potential matches have things in common. You can select up to 3, and also provide a short description about why you like each one.
  • What are Message Ideas?
    Message Ideas are a great way to inform members of the topics you are interested in knowing about them when they contact you. To help them start an interesting conversation with you, choose up to 4 questions they may answer when they send you a message.

    To select your Message Ideas, please follow these steps:

    1. Click the Home icon located at the top of your screen
    2. Locate My Profile and then click the Edit link
    3. Scroll to the Message Ideas section and then select the questions you would like another member to answer
    4. Click the Save button to complete the update

    You may change your Message Ideas at any time. Just access My Profile and click the Deselect All button to remove the currently setting so you can start again.

  • Good Advice - Dating and Safety Tips
    We have a great deal of experience in creating a safe and enjoyable online dating environment. While we do everything technically possible to prevent unethical persons from using our site, we cannot stop everyone every time. Here are some important tips that will assist you in remaining safe online:

    1. Remember that anyone who is able to commit identity theft can also falsify a dating profile.
    2. Keep in mind that there is no substitute for acting with caution when communicating with any stranger who wants to meet you.
    3. Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your Internet profile or initial e-mail messages. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.
    4. If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going, whom you are going to meet and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.
    5. If anyone asks you to send money or goods to them, do not do so and let us know immediately. If someone asks you for help online, you need to ask yourself why they are asking this of someone they have never met when they have the whole internet at their disposal. Do not let your excitement cloud your good judgment.
    6. Keep your communication on this site and avoid switching to your personal email account, instant messenger account, or other social media tools. One of the great benefits of paid membership on our site is the ability to remain completely anonymous until you are completely comfortable.
    7. Never give another person your password for any reason. Our representatives will never ask for your password, and giving it to another member opens up potential for identity theft.
  • Meeting in Person
    We advise you against meeting people in person that you just met on our service. You should never exchange personal information with someone you just met on an internet service without first checking out their credentials.

    If you do decide to meet, after a lengthy exchange of messages and after you confirm that the person is who they say they are, you should only meet in a public place during the day. For more information on online dating safety, read our Dating Safety Tips.

  • How to mail a payment
    To mail in your payment:

    1. Click on the Inbox tab located on the top navigation menu of any page.
    2. Enter your payment information and click the Yes I Want to Upgrade button.
    3. Accept or Decline Premium Features.
    4. Print the Order Information voucher (If unable to print, please include your username and order number with your payment).
    5. Send the above information with your payment to:

    our website
    PO Box 12627
    Dallas, TX 75225 USA
    It will take approximately 10 business days to credit the payment to your account. For quicker access to your membership benefits, use a credit card instead!

  • Promote Me - Explained
    Promote Me is a new premium feature that moves your profile to the top of your potential matches’ search results for 60 minutes.

    This feature is available using virtual tokens which may be purchased (with a valid credit card) in quantities of 50, 110 and 280 and expire in 180 days.

    Each Promote Me session used deducts 20 virtual tokens from your account.

    *Currently only available in limited markets for Desktop and the Android Application.

  • Greeting Text Guidelines
    We will review your greetings before they are posted to the site, so it might take an hour or two before your new greeting is available to be viewed by other members. If your greetings cannot be approved, you will be notified via your registered email address.

    We may reject a greeting that contains any of the following:

    • Any direct contact information, including email addresses, URLs, instant messenger IDs, phone numbers, etc.
    • Abusive language of any kind, including profanity, vulgarity, racism, etc.
    • Unauthorized use of copyrighted or trademarked material
    • References to illegal activities or drug use
    • Business or political advertisements or solicitations
    • References to membership status
    • Solicitation of multiple or additional partners
    • Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
  • Problems while composing a message
    If you are experiencing a problem typing text in the message area, you are likely using a browser that does not support rich color and graphical text. From the compose message screen, click Plain Text located in the upper right hand corner and then type your message.

    Also, if you spend more than 15 minutes typing a message, you may be automatically signed out. Our site automatically signs you out after 15 minutes as a security measure. Typing in a field is not detected by the site as activity, so this could cause you to lose the text you have entered. To prevent this frustration, we recommend that you compose your messages in a word processor or a text editor and copy and paste the finished text into the message field.

  • Photo Likes and Comments
    See a photo you really like? Let them know by clicking the thumbs up icon, or Like This Photo on the member’s photo page.

    Once you’ve liked someone’s photo, you can type a comment and tell them why you liked it. What a great way to break the ice!

  • iPhone app requirements and setup
    To install the iPhone app you’ll need an iPhone 5, 6, or 6+ running iOS 8.

    When you’re ready to install the app, just visit the iTunes Store from your device, and search for the app to find and install it.

    You can sign up and create a profile directly from the app, or if you’re already a member you can sign in with your existing username and password.

  • Why was my greeting rejected or changed for including that I am a free member?
    Our greeting text guidelines are established to foster a community where everyone can experience a wholesome, pleasant, and secure online dating environment. While we encourage you to show your personality in your greeting text, greetings that contain references to membership status will be rejected.
  • Who Do You Like
    The Who Do You Like section features members we think might interest you based on what you’re looking for.

    If you see someone you like in this section, click their photo, and we’ll send them a Flirt letting them know you liked it.

    Don’t like the matches? Click Skip to go to the next pair of photos.

    Did you click the wrong photo or skip? No worries, all the viewed photos appear in your Who I Viewed folder.

  • iPhone app features
    With our iPhone app, you can access many of the same great features that are available on our website.

    • Use your iPhone camera to take photos, and uplaod them to the site.
    • Search for matches, and view new members in your area.
    • Send email.
    • Connect with other members by using these features:
    • Favorites, I’m interested, and Views

    • Like, and comment on photots.
    • Edit your profile, and account settings.
  • Mailed Or Western Union Payment Inquiry
    If you have mailed in a payment by personal check or money order, it will take at least 10 business days for us to receive it once it has been mailed. Once received, it will be posted to your account within 72 hours, and an email confirmation will be sent to your registered email address. If you did not include the Mail In Order Receipt Page or did not include any account information with your payment, we will not be able to match the payment to your account.

    If you did not receive the confirmation email, or if your account is still not upgraded after 10 business days since the payment was mailed, please contact us with your account information along with details of the payment, including Check or Money Order number, date sent, your mailing address as shown on the payment and the address to which you mailed it. We will search for and apply the payment as quickly as possible.

    Western Union Payments

    If you paid by Western Union QuickPay, it may take up to 10 business days for the payment to be applied. If 10 business days have passed since transmitting the payment, please contact us with the MTCN number, along with your account information, so that we may locate and apply the payment.

  • iPhone, iPad Apps
    Currently, there is not an app for this site. You can use most of the features of this site on your iOS device by accessing it in the browser as you would on your PC.
  • Do you have an Android App?
    Currently, there is not an app for this site. You can use most of the features of this site on your Android device by accessing it in the browser as you would on your computer.
  • How to change the font size
    You can make webpages easier to read by increasing or decreasing the font size in your browser.
    From a Windows Computer
    To zoom in, press Ctrl +(+). To zoom back out, press Ctrl +(-). To restore your settings to 100%, press Ctrl +(0).
    From a Mac
    To zoom in, press Command +(+). To zoom back out, press Command +(-).
  • Dating Safety - Online and Offline
    There is no substitute for caution when it comes to dating and we want your time on our site to be safe and enjoyable. The links below provide information to help keep your dating experiences fun and secure.
  • Was my email delivered?
    Once you click Send Message, you can be sure your email was delivered.

    To view your sent messages, click the Inbox tab, and then click the Sent link from the left menu.

    Want to know if your message has been read? Read more about our Message Read Confirmation feature here. It might be just what you’re looking for.

  • I'm not getting emails with Today's Matches
    If you’re not receiving emails with Today’s Matches, follow these steps to check your email alert settings:

    1. Click your Username (Settings) in the upper-right corner of the screen.
    2. Click My Account.
    3. In the Email alerts section, click Edit.
    4. Next to Today’s Matches, make sure the On radio button is selected.
    5. Click Save.

    Please note, it can take up to 24 hours for these changes to take effect.

  • Apple In-App Purchase: Auto Renewal Cancellation
    Follow these steps to turn off your auto renewal on your iPhone:

    1. Launch the Settings app on your iPhone.
    2. Tap on iTunes & App Store.
    3. Tap on your Apple ID at the top of the screen.
    4. Tap View Apple ID from the pop-up menu.
    5. When prompted, enter your password, and then tap OK.
    6. Under Subscriptions, tap Manage.
    7. Tap the name of the subscription that you want to modify.
    8. Turn the auto-renewal option to Off.
    9. Tap Done to save your changes.
  • Site is Timing Out
    Our site will automatically sign you out after 15 minutes of inactivity. This is a security measure to prevent unauthorized people to use your account if you have walked away and left it logged in.

    Activity is defined as moving about on the site. Typing a message, entering text, or reading would not be recognized as activity. Clicking a link that causes an action to take place is what the site is looking for.

    There is no way to change the inactivity interval form the 15 minute limit.

    Tips to avoid losing text that you are typing:
    Enter the text into a word processor such as Notepad or TextEdit. When you have it like you want it, copy it and then paste it into the portion of the site you wish to enter it into.

  • Privacy Policy
    People Media, Inc. (“People Media”), respects the privacy of our users and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.
  • Terms & Conditions
    Please click here to view our Terms & Conditions Agreement.

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